With a fitness tracker like the Fitbit Charge 3, you always have an overview of your everyday activities. It's just stupid if the wearable hangs up or no longer synchronizes with the smartphone. A restart is the obvious solution. If that doesn't help, you can reset your Fitbit Charge 3 to factory settings. The following article explains both ways.

Fitbit Charge 3 not responding – what now?

Like any device that works with software, the Fitbit Charge 3 also has to struggle with total failures and bugs from time to time. "My Charge 3 is no longer syncing" is one of the most frequent calls for help in the Fitbit forum. With other users, the tracker can suddenly no longer be operated properly or the screen remains completely black. Turn on the Fitbit Charge 3? Not possible anymore.

In such cases, it is advisable to restart the device first.

Fitbit Charge 3: restart on the wrist or via charger

There are two ways to restart Charge 3. If the wearable still responds to taps and keystrokes, you can easily restart the tracker on your wrist. To do this, activate the Charge 3 display and swipe left on the start screen. Then select "Settings" in the menu. Then tap on "General" and then on "Restart".

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Step 1: Select "Settings" in the menu.

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Step 2: Tap "General".

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Step 3: Tap "Restart".

It gets a little more complicated when the Fitbit Charge 3 no longer responds to taps and swipes. In this case, the following steps are necessary for a restart:

1. Connect the tracker to a power source with the charging cable. This can be a computer or the associated charger. Make sure that the charging cable clicks into place correctly on the tracker!
2. Press and hold the button on the side of the tracker for eight seconds.
3. Release the button. If a smiley appears and the tracker vibrates, the restart was successful.
4. Disconnect the tracker from the charging cable.

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Connect the tracker to a power source. Press and hold the button on the side of the tracker for eight seconds.

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The smiley signals the successful restart.

If nothing works: reset Fitbit Charge 3

If the problems do not go away after the restart, you can reset the tracker to the factory settings. But be careful: In contrast to a restart, in which the activity data is retained on the device, all saved data is deleted when the device is reset. After resetting you will have to set up your Charge 3 again . Resetting should therefore be the ultimate troubleshooting method.

By the way : The reset is also recommended if you want to sell your tracker or give it to someone else.

And this is how it works: To delete all user data, activate the display of your tracker and swipe left on the start screen. Select "Settings" in the menu. Then tap on the sub-item "General" and select "Delete user data". After the reset, the tracker must be set up again.

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Step 1: Select "Settings" in the menu.

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Step 2: Tap "General".

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Step 3: Select "Delete user data".

Summary

• If your tracker stops responding or syncs, you should turn off the Fitbit Charge 3 and restart it
• Restart, if touch inputs are possible: Menu> "Settings"> "General"> "Restart"
• Restart if touch inputs are not possible: connect the charging cable> hold down the hardware button for eight seconds> release> disconnect the tracker from the charging cable
• Reset Fitbit Charge 3: Menu> "Settings"> "General"> "Delete user data"