Android: "Process Acore ended unexpectedly" – what does that mean?

Android: "Process Acore ended unexpectedly" – what does that mean?

The error message "The process android.process.acore has ended" mostly appears in the contacts app if it cannot be used at all. We explain what is behind it and what you can do to fix it.

By Niko Plaas

Android Process Acore: Why does the error message appear?

The error message "android.process.acore has ended" (the message may vary slightly depending on the Android version) occurs mainly in older Android versions and in the Contacts app. There are multiple reasons for that.

Among other things, the following is possible:

  • A firmware upgrade has not arrived correctly on your smartphone or tablet.
  • A faulty individual ROM installation was installed on your Android device.
  • Restoring apps from a backup failed.
  • A virus has damaged Android.
  • A system crash affects some functions of the system.

Attention: No matter which of the following solution variants you use to fix the error: First create a back-up of your contacts to save your data.

Solution 1: stop and reset apps

Here you can activate the flight mode and thus disconnect the internet connection.

© Screenshot / Google 2020

Here you can activate the flight mode and thus disconnect the internet connection.

If the error message "Android Process Acore quits unexpectedly" appears in your Contacts app, try the following:

(The names of individual menu items and settings may differ depending on the Android version and device manufacturer.)

  1. Disconnect your smartphone from the internet. To do this, activate the flight mode of your device.
  2. Open "Settings> Applications> All".
  3. If available, tap on "Show system processes".
  4. Select "Google Services Framework" and "Force Stop".
  5. Go back one step using the arrow or "Back".
  6. Tap "Gmail" and tap "Force stop" again.
  7. Take another step.
  8. Tap on "Contacts".
  9. Select "Force stop" and then "Clear data".
  10. Back out.
  11. Tap "Contacts Storage".
  12. Tap "Force Stop" again and tap "Clear Data".
  13. Restart your smartphone.

Solution 2: reinstall WhatsApp

WhatsApp can be partly responsible for the Process Acore error.

© Screenshot / Google 2020

WhatsApp can be partly responsible for the Process Acore error.

The WhatsApp messaging service can also contribute to the error message "The process android.process.acore has ended". Uninstall and reinstall the app to rule out an error here:

  1. Open the settings.
  2. Go to "Apps> WhatsApp".
  3. Tap "Uninstall".
  4. To reinstall, open the Play Store.
  5. Search for "WhatsApp" and tap "Install".

Solution 3: update to the latest Android version

An update to the latest Android version is recommended for various reasons.

© Screenshot / Google 2020

An update to the latest Android version is recommended for various reasons.

You may also be able to fix the problem by installing a newer version of Android. Here's how you do it:

  1. Open "Settings> Phone Info".
  2. Tap "Software Update" and "Check for updates now".
  3. If an Android update is displayed, tap "Install" or "Update".

Solution 4: reset to factory settings

Resetting to factory settings is the last way to get rid of the error message.

© Screenshot / Google 2020

Resetting to factory settings is the last way to get rid of the error message.

None of the previous solutions have been successful? The last resort is to reset your Android device to the factory settings. Attention: All unsaved data and settings will be lost.

How to reset your smartphone or tablet:

  1. Go to "Settings> My Device".
  2. Tap Backup and Restore.
  3. Tap "Clear all data (reset to factory settings)".

Summary

  • Error messages in connection with "android.process.acore" can have different causes, among others an incorrect firmware upgrade or a system crash
  • A variant to fix the problem is to stop and reset participating Google apps
  • Deleting and reinstalling WhatsApp can also help
  • Another possible solution is an update to the latest Android version
  • If the measures don't help, you can reset your Android device to the factory settings to fix the problem

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